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Helpful Featured Articles For Donors

How do I get my charitable tax receipt?

Find tax receipts in the “Donations & Receipts” section of your CanadaHelps account or learn more about how to access receipts if you don’t have an account.

How do I access my monthly donations?

Find your monthly gift in the “Monthly Donations” section of your CanadaHelps account or learn more about to how to manage, pause, or cancel your monthly gift.

How do I make a donation in Memory of someone?

When making a donation look for the “dedicate your donation” section, where you can select if you’d like to give in honour or in memory of someone.

How do I access my donation history?

Donation history is available for those with a CanadaHelps account and can be accessed at any time.

How to use and make changes to your charity account?

Navigate to the “Account Info” tab in your charity account to manage account settings like updating addresses, the main charity admin or editing your fund designations – make sure to click save!

How do tax receipts work for ticketed events?

In your event options customize how and when to give event tax receipts under the “Tickets & Tax receipts” section, followed by uploading your charity’s authorized signature and logo.

How do I set up and troubleshoot a charity campaign on CanadaHelps?

In the edit section of your charity profile in the campaign tab you can manage and create new campaigns or charitable gift campaigns.

How do I thank my donors through CanadaHelps?

In your charity account under the “Donation Reports” tab, scroll down to the donation summary section, and click the envelope icon to send a personalized thank you email.

Options to Contact Support for Donors & Charities

Email
info@canadahelps.org

Hours of Operation
Regular Hours
Monday – Friday
9:00 AM to 8:00 PM Eastern Time

Phone
(416) 628-6948 (Toronto Area)
(877) 755-1595 (toll-free in North America)

Mailing Address
30 Adelaide St. East 12th Floor
Toronto, ON
M5C 3G8

Where to Direct Media Inquiries

media@canadahelps.org

Please include your request, the name of your outlet, and deadline. Expert spokespeople are available to discuss online giving trends, Canada’s charitable sector, strategic ways to give, GivingTuesday, and more.

Handling of Complaints Policy

CanadaHelps is committed to handling complaints about our services from our clients and stakeholders in a timely, effective, responsible, and consistent manner. CanadaHelps will make every reasonable effort to ensure that all complaints are treated fairly, professionally, and with respect. If you have a complaint about your experience with CanadaHelps, please send it in writing to info@canadahelps.org or at our mailing address with the following information:

Date of incident
Your name
Nature of the complaint and the circumstances
Name of the person who is the subject of the complaint
The product or the services which are subject of the complaint

If your complaint is regarding a charity other than CanadaHelps, please reach out directly to that charity.

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